Functions and Services Directory


Subunit "CUSTOMER ENGAGEMENT SERVICES BRANCH"

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OrganizationAustralian Capital Territory
UnitACT GOVERNMENT DIRECTORATES
CHIEF MINISTER, TREASURY AND ECONOMIC DEVELOPMENT DIRECTORATE - CMTEDD
CHIEF MINISTER
DIGITAL, DATA AND TECHNOLOGY SOLUTIONS
CUSTOMER ENGAGEMENT SERVICES BRANCH
Location  Level 2, Winyu House, 125 Gungahlin Place, Gungahlin ACT 2912
Address  GPO Box 158, Canberra ACT 2601
Website  Digital, Data and Technology Solutions Website
Function  Customer Engagement Services Branch provide a diverse range of ICT service to the ACT Public Service including:
• The ICT Service Desk
• Embedded ICT teams that provide contextual support and advice to directorates
• Asset (computers, monitors, keyboards, etc.) and service lifecycle management
• Problem, change and incident management
• The Technology website.
Subunits SERVICE MANAGEMENT  
 CIT ICT  
 CMTEDD AND JACS ICT  
 COMMUNICATIONS AND CUSTOMER EXPERIENCE  
 COMMUNITY SERVICES ICT  
 EDUCATION ICT  
 ENVIRONMENT,PLANNING AND SUSTAINABLE DEVELOPMENT ICT  
 ESA ICT  
 HEALTH ICT  
 SERVICE ASSURANCE  
 TCCS ICT  
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